Benha University

سلوى ابراهيم محمود خليل

أستاذ

كلية التمريض ادارة خدمات التمريض

Queue Management system and its relation with Patient Satisfaction of Outpatient Clinics

Egyptian Journal of Nursing & Health Sciences • 2022
العودة
معلومات البحث
المؤلفون Heba Ali Hassan1, 2 Dr Salwa Ibrahim ,Manal Abd EL salam3, Fawzia M.M Badran 4
الكلمات المفتاحية Patient satisfaction, Queue management, outpatient Clinics.
المجلة العلمية Egyptian Journal of Nursing & Health Sciences
الناشر Dr Salwa Ibrahim
المجلد 3
العدد 1
الصفحات Not Available
publication.type Local
رابط البحث Not Available
المواد المرفقة Salwa Ibrahim Mahomud khalil Mohamed_paper four.pdf
الملخص
Patient satisfaction with nursing care has become increasingly important to healthcare providers in recent years. The patient paying a visit to any health facility is expecting to be served in the very shortest time possible and in an efficient manner. Aim: This study aimed to assess the queue management system and its relation with patient satisfaction of outpatient clinics. Design: A descriptive correlational design was employed in this study. Setting: The study was conducted at outpatient clinics affiliated with Banha University Hospital, at Al-Kalubia Governorate. Subjects: The study sample was selected 317 patients out of the total number of 1800 patients. They were chosen by a simple random sampling technique. Data collection tools: Two tools were used for data collection: A queue management practices structure questionnaire and a patient satisfaction questionnaire
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