سلوى ابراهيم محمود خليل
أستاذ
Queue Management system and its relation with Patient Satisfaction of Outpatient Clinics
Egyptian Journal of Nursing & Health Sciences • 2022
معلومات البحث
المؤلفون
Heba Ali Hassan1, 2 Dr Salwa Ibrahim ,Manal Abd EL salam3, Fawzia M.M Badran 4
الكلمات المفتاحية
Patient satisfaction, Queue management, outpatient Clinics.
المجلة العلمية
Egyptian Journal of Nursing & Health Sciences
الناشر
Dr Salwa Ibrahim
المجلد
3
العدد
1
الصفحات
Not Available
publication.type
Local
رابط البحث
Not Available
المواد المرفقة
Salwa Ibrahim Mahomud khalil Mohamed_paper four.pdf
الملخص
Patient satisfaction with nursing care has become increasingly important to healthcare providers in recent years. The patient paying a visit to any health facility is expecting to be served in the very shortest time possible and in an efficient manner. Aim: This study aimed to assess the queue management system and its relation with patient satisfaction of outpatient clinics. Design: A descriptive correlational design was employed in this study. Setting: The study was conducted at outpatient clinics affiliated with Banha University Hospital, at Al-Kalubia Governorate. Subjects: The study sample was selected 317 patients out of the total number of 1800 patients. They were chosen by a simple random sampling technique. Data collection tools: Two tools were used for data collection: A queue management practices structure questionnaire and a patient satisfaction questionnaire
